Privacy Policy
At Crocktees, accessible via crocktees.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
We understand that your privacy is important. Crocktees is firmly committed to handling your personal information responsibly and transparently. We use your data only to improve your experience, fulfill contractual obligations, respond to legal requirements, and serve you efficiently—with privacy and security as top priorities.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through our website (crocktees.com), services, and interactions with customers. For purposes of applicable data protection legislation, Crocktees is the Data Controller of your personal data and is responsible for determining the purposes and means of processing your data. Any inquiries relating to this policy should be directed to [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data, depending on your interactions with our website and services:
a. Usage Data
Includes information about how you use our website—such as your IP address, device identifier, browser type, access times, pages viewed, geolocation, and referring URLs. This helps us analyze trends and improve site performance.
b. Account Data
When you register or create an account, we collect personal data including your full name, shipping and billing address, email address, and phone number.
c. Profile Data
Contains information related to your preferences, product interests, order history, and behaviors while using our platform.
d. Communication Data
Includes any messages or communications you send to us, including through email, contact forms, or customer support. This may also include records of your interactions with our representatives.
e. Technical Data
Relates to your device and system configurations, including operating system, screen resolution, hardware specifications, and other technical diagnostics collected automatically.
f. Transaction Data
Contains payment and billing information, delivery details, order summaries, and transaction history. Please note that credit card and payment information is processed securely through compliant third-party payment processors and is not stored directly on our systems.
g. Preference Data
Includes your choices regarding marketing communications, cookie settings, newsletter subscriptions, and other indications of product or brand interests.
4. Legal Bases for Processing
Under the GDPR, we rely on the following lawful bases for processing your personal data:
– Consent: where you have given clear permission for us to process your data for a specific purpose (e.g., marketing emails).
– Contractual Obligation: when processing is necessary for the performance of a contract with you (e.g., fulfilling product orders).
– Legitimate Interest: for purposes such as fraud prevention, improving website functionality, or direct marketing (where permitted).
– Legal Obligation: where we are required to process your data to comply with legal requirements.
For CCPA purposes, we do not sell your personal information and only use it to support our services, compliance, and user experience.
5. Your Rights
Depending on your jurisdiction, you may have the following data protection rights:
– Right of Access: Obtain confirmation of whether we process your personal data and request a copy.
– Right to Rectification: Ask us to amend inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data (“right to be forgotten”), subject to lawful exceptions.
– Right to Restriction: Request that we limit the processing of your personal data.
– Right to Data Portability: Receive your data in a structured, machine-readable format and/or transmit it to another data controller.
– Right to Object: Object to processing based on our legitimate interests.
– Right Not to Be Discriminated Against: Under the CCPA, you have the right to equal service and price even if you exercise your privacy rights.
To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable law.
6. Security Measures
We implement appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, or alteration, including but not limited to:
– Data encryption (both in transit and at rest)
– Secure HTTP (HTTPS) across all website pages
– Role-based access control
– Regular security audits and vulnerability testing
– Ongoing privacy training for employees
– Daily data backups, stored securely
7. International Data Transfers
Your personal data may be transferred and processed outside of your country of residence to countries that may not provide the same level of data protection. In such cases, we rely on:
– Standard Contractual Clauses (SCCs) approved by the European Commission
– Binding corporate rules (where applicable)
– Other legally recognized mechanisms ensuring legally compliant data transfers in accordance with GDPR and relevant local laws
8. Data Retention
We retain your personal data for no longer than is necessary for the purposes set out in this Privacy Policy. Generally:
– Usage Data: up to 24 months
– Account Data: for the duration of your account and up to 7 years post-termination for compliance
– Profile and Preference Data: up to 5 years from last interaction
– Communication Data: up to 3 years from the date of communication
– Technical Data: 24 months
– Transaction Data: retained for a minimum of 7 years to comply with tax and legal obligations
9. Cookie Policy
Our website uses cookies and similar tracking technologies for a range of functions:
– Essential Cookies: Required for the site to operate (login, cart, checkout, etc.)
– Functional Cookies: Enhance user experience (e.g., remembering preferences)
– Analytics Cookies: Collect anonymous usage statistics (e.g., Google Analytics)
– Performance Cookies: Help track performance issues and improve site responsiveness
These cookies may be set by us or by third-party service providers acting on our behalf.
10. Cookie Management and Compliance with GDPR & CCPA
You have full control over cookie usage:
– Upon first visiting crocktees.com, you will be presented with a cookie consent banner.
– You may accept or reject non-essential cookies.
– At any time, you may modify cookie settings through our Cookie Preferences Center, accessible from the footer of the website.
– Californian residents may exercise their “Do Not Track” preferences and request access to personal information collected by cookies.
We honor all applicable “Do Not Track” signals as required by U.S. state regulations and international standards.
11. Special Protections for Children Under 13
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal data from individuals under 13 years of age. If you believe we may have inadvertently collected data from a child, please contact us immediately at [email protected] so we may take appropriate action.
12. Policy Updates & User Notifications
This Privacy Policy may be updated from time to time to comply with evolving legal, operational, or technological requirements. We encourage you to review this page periodically. Where required by law, we will notify you of any material changes and obtain your renewed consent, where applicable.
13. Contact Us
If you have any privacy-related questions, concerns, or requests regarding this Privacy Policy or the manner in which your data is handled, please contact us at:
Email: [email protected]
Your trust matters deeply to us. Crocktees remains fully committed to protecting your personal information, complying with all relevant privacy laws, and ensuring a safe and secure digital experience.
Thank you for choosing crocktees.com.